Return & REFUND POLICY

Thanks for purchasing our product from our website Sasamelliani.com.

We offered 30 days return policy to our customers. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Returns Need To Meet All Of The Following Conditions:

1. All items must be complete, undamaged and in saleable condition
2. New items must be factory sealed and unopened
3. Returns have to be sent via registered mail
4. Delivered item is in wrong size, misprinted, defective, wrong item and faulty.
5. All items have to be in their original packaging and well packed for shipping
6. A print-out of the invoice must be included
7. Any item that does not meet the conditions above will not be refunded or exchanged.
8. It is the customer's responsibility to ensure the safe and undamaged arrival of the returned item(s). Refunds will be paid out after the arrival of the returned item(s).

Please do not send your purchase back to us unless we authorise you to do so.

Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (within a month).

Exchanges (If Applicable)

We only exchange items if they are wrong size, wrong item, misprinted, defective. In circumstances where you consider that a product is defective, you should promptly contact us at Heysis@sasamelliani.com with details of the product and the defect.

Notification For Eu Consumers

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

Therefore, Sasamelliani.com reserves rights to refuse returns at its sole discretion.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.